Where is The Deckle Edge located?

We are a proudly South African company based in the Western Cape. We have a mega-store in Salt River in Cape Town, and a smaller store in Knysna. View contact details here. Our online store can be accessed here.

We also have a stand in the We are EGG concept store in Cavendish, Cape Town.

Do you sell to the public or are you a wholesaler?

We sell to the public on a retail basis. We do sell to companies and organisations, though we do not offer wholesale pricing.

Can I buy a gift voucher online?

Yes, click here to choose a voucher amount. The gift voucher will be emailed to you, as a letter you can either print out or forward to the recipient.

Your gift voucher will be emailed to you within 2-4 working hours. Our Online team processes vouchers Monday to Friday 8am to 3pm.

Remember to select ‘in-store collection’ as your shipping method, to avoid being charged for shipping.

Can I redeem a gift voucher online?

Yes, simply email hello@deckleedge.co.za with the gift voucher details and we will send you an online discount coupon for that amount.

Where do you ship to?

We deliver nationwide within South Africa.

If you would like delivery outside of South Africa, we would not be able to assist with shipping arrangements and documentation, but we would be happy to package your order for collection by your own courier or shipping company.

What does shipping cost and what options do I have?

Most orders of R750 and up qualify for free shipping via courier. Orders of R150 and up in the Cape Town CBD and surrounds can be delivered for free the following Thursday. You may also collect your order from our Salt River branch free of charge.

For orders below R750, the courier fee is R105. In some exceptional cases when a very large item is ordered, R250 courier fee applies. For more detailed information, visit our Shipping page.

Please note that Pargo shipping is not available at the moment, due to technical issues.

When will I receive my online order?

It depends on your location and the shipping method selected, but usually within 3-7 working days. You will be kept informed throughout the process.

Will I be able to track my online order?

Yes, tracking information will be sent to you the morning after your order has shipped.

What payment options do I have when shopping online?

You can pay securely via Mastercard, Visa, SnapScan or Instant EFT.

Is there a Deckle Edge Loyalty rewards program?

Yes, we do offer Loyalty rewards. You will earn R1 back for R30 spent on almost any products. At the moment, this is true for in-store shopping only. Online shopping uses an entirely different software system, and the two systems are not yet built to be linked. We have communicated with the developers of the systems in question and asked that they look at this for the future.

For now, you can use any Loyalty you’ve already earned towards online purchases. Just request this before shopping online and we will send you a coupon code.

Where do I put in my coupon code?

To claim your online discount, enter the coupon code in the box in the top left of the Checkout page, and then click Apply Coupon.

The product I want isn’t available online, now what?

Our Salt River branch has a massive range of products, and not all of these are available online yet. If there is something you need but can’t find online, simply email hello@deckleedge.co.za – if we stock the product we can add it to the online store for you.

Can I place an order via email and pay via EFT? How does it work?

Yes, we would be happy to send you an invoice for payment via EFT (or SnapScan), which can include shipping if you require that. Please note that your order will be available as soon as the payment reflects on our side. We are unfortunately unable to make orders available before payment has reflected. EFT payments generally reflect in 2-3 days, if you need your order more urgently SnapScan is a great option as it will reflect instantly.

Email hello@deckleedge.co.za for more information and assistance.

Can I rent display easels from you?

Yes, we hire out easels for display purposes by prior arrangement. The easel model we offer for this service can be viewed here. You would purchase the easel and when you return it we would refund you, deducting a percentage of the price according to how long you had it. Payment must be done by credit card, and refunds would go back to the same card.

Our rental rates are:
48 hours: 20%
48 hours to 7 days: 25%
8 to 14 days: 33%
Above 14 days: Negotiable

If you need more information, please email hello@deckleedge.co.za or call our Salt River branch on (021) 201 4100.