Shipping

DELIVERIES IN SOUTH AFRICA:

Whether you’re around the corner or across the country, we can deliver!

When you order online or via email, you have 4 shipping options:

  • Courier delivery
  • Collection from a Pargo Pick-Up Point (temporarily unavailable via our online shop, but still available for email orders)
  • Deckle Delivery in our own van on Thursdays
  • Collection from our Salt River branch in Cape Town

How much will it cost?

You get FREE delivery for most orders of R750 or more! Only pay for delivery on R750+ orders if they include very large items*.

  • Courier delivery nationwide: R105
  • Pargo delivery to a Pick-Up Point near you: R85
  • Delivery via our Deckle Edge van (available on Thursdays in selected Cape Town suburbs) is FREE, and is only an option if your order is R150 or more
  • Collection from our Salt River branch is of course FREE

*If your order includes one or more of a few selected large items, there will be a shipping fee even if the total is R750 or more. The shipping fee will be R250. This applies mainly to our large sheets of art paper, as well as our large canvases and easels. Click here to see a full listing of applicable large items. Large items are FREE if you qualify for Deckle Delivery.

How long will it take?

Parcels will generally be sent out within 1-3 working days of your payment being made. It then takes about 2-5 working days for the parcel to arrive. Timelines depend on your location. Our Deckle Delivery van goes out every Thursday and your parcel will be delivered on the first possible Thursday.

We will notify you if we won’t be able to deliver within the above timeframes. You may then, within 7 days of being notified, choose whether or not to cancel your order. If you choose to cancel your order, we will reimburse you for the price paid.

DELIVERIES OUTSIDE SOUTH AFRICA:

If you would like delivery outside of South Africa, we cannot assist with shipping arrangements and documentation, but we would be happy to package your order for collection by your own courier or shipping company.

UNDELIVERED PACKAGES:

If your parcel can’t be delivered due to an incorrect address provided to us, the courier will let us know and we will contact you for updated details. If the courier charges an additional fee in such a case, we will request that you confirm payment before the parcel is re-shipped. In the unlikely event that a parcel is signed for at the incorrect address provided, we unfortunately cannot be liable.

With Pargo deliveries, should you not collect your parcel from the Pargo Pick-Up Point within 8 calendar days of the notification that it is ready for collection, Pargo will return the parcel to The Deckle Edge. We will then contact you to reschedule shipping. Please note that you will need to pay the delivery fee again before the parcel is re-shipped to you.