Shipping

DELIVERIES IN SOUTH AFRICA:

When you order online or via email, you have 2 options:

  • Courier delivery
  • Collection from our Salt River branch in Cape Town

How much will it cost?

  • Courier delivery nationwide: usually R150 or FREE*
  • Collection from our Salt River branch is of course FREE

You get FREE delivery for most orders of R1000 or more! Only pay for delivery on R1000+ orders in exceptional cases: if your order includes one or more of a few selected large items, there will be a shipping fee even if the total is R1000 or more. The shipping fee will be R300, and you will see that fee reflect in your cart when you are shopping online. This applies to various items including our large sheets of art paper, large canvases, canvas rolls, print racks and easels. If your order is extremely large, or if your delivery address is unusually remote, we might contact you to discuss alternative options.

How long will it take?

Parcels will generally be sent out within 1-3 working days of your payment being made. It then takes about 2-5 working days for the parcel to arrive. Timelines depend on your location. You will receive a tracking link for courier deliveries.

We will notify you if we won’t be able to deliver within the above timeframes. You may then, within 7 days of being notified, choose whether or not to cancel your order. If you choose to cancel your order, we will reimburse you for the price paid.

DELIVERIES OUTSIDE SOUTH AFRICA:

If you would like delivery outside of South Africa, we cannot assist with shipping arrangements and documentation, but we would be happy to package your order for collection by your own courier or shipping company.

UNDELIVERED PACKAGES:

If your parcel can’t be delivered due to an incorrect address provided to us, the courier will let us know and we will contact you for updated details. If the courier charges an additional fee in such a case, we will request that you confirm payment before the parcel is re-shipped. In the unlikely event that a parcel is signed for at the incorrect address provided, we unfortunately cannot be liable.