Shipping

DELIVERIES WITHIN SOUTH AFRICA:

When you order from The Deckle Edge, you have four options for receiving your parcel:

  • Courier delivery; or
  • Collection from a Pargo Pick-Up Point (temporarily unavailable via our online shop, but still available for email orders); or
  • Deckle Delivery
  • Collection from our Salt River branch in Cape Town

How much will it cost?

FREE delivery for most orders of R750 or more! The shipping cost is shown on the Checkout page before purchase:

  • For courier delivery, the cost is generally R105.
  • Pargo delivery is R85.
  • Delivery via our Deckle Edge van (available only in selected Cape Town suburbs) is free, and is only an option if your order is R150 or more.
  • Collection from our Salt River branch is free.

Orders of R750 or more will be delivered for free – though there are exceptions to this e.g. if the order contains one or more of a few selected large, bulky items. When the order contains any of these items, no free shipping will apply, and Pargo will not be an option. The fee will then generally be R250. This applies mainly to our large sheets of art paper, as well as our large canvases and easels. Click here to see a full listing of oversized items. Most of these items can still be delivered for free via Deckle Delivery. For exceptionally large parcels or exceptionally remote locations, we will quote on a case by case basis.

How long will it take?

The Deckle Edge will deliver to you as soon as reasonably possible, but no later than 30 days from receiving your payment. However, parcels will generally be sent out within 1-3 working days of your payment being made. It then generally takes about 2-7 working days for the parcel to reach you (or your Pargo Pick-Up Point, if you have selected Pargo as your delivery option). Timelines depend on your location. Deckle Delivery takes place every Thursday and your parcel will be delivered on the first possible Thursday.

We will notify you if we are unable to deliver within the above timeframes. You may then, within 7 days of being notified, choose whether or not to cancel your order. If you choose to cancel your order, we will reimburse you for the price paid.

DELIVERIES OUTSIDE SOUTH AFRICA:

If you would like delivery outside of South Africa, we would not be able to assist with shipping arrangements and documentation, but we would be happy to package your order for collection by your own courier or shipping company.

UNDELIVERED PACKAGES:

If your parcel can’t be delivered due to an incorrect address provided to us, the courier will generally let us know and we will contact you for updated details. If the courier charges an additional fee in such a case, we will request that you confirm payment before the parcel is re-shipped. In the unlikely event that a parcel is signed for at the incorrect address provided, we can unfortunately not be liable.

With Pargo deliveries, should you not collect your parcel from the Pargo Pick-Up Point within 8 calendar days of the notification that it is ready for collection, Pargo will return the parcel to The Deckle Edge. We will then contact you to reschedule shipping. Please note that you will need to pay the delivery fee again before the parcel is re-shipped to you.