TERMS AND CONDITIONS

www.thedeckleedge.co.za is a site operated by The Deckle Edge. The Deckle Edge is a Closed Corporation registered in South Africa under registration number 1991/021697/23. Our VAT number is 4330234727.

 

A. DELIVERY PROCEDURE AND POLICY

DELIVERIES WITHIN SOUTH AFRICA:

The Deckle Edge offers three methods of delivery to you. When placing an order, you may choose delivery via:

  1. Courier; or
  2. Collection from a Pargo Pick-Up Point; or
  3. Collection from our Salt River branch

The shipping cost is indicated on the checkout page before purchase. For courier delivery, the cost is generally R105. Pargo delivery is R85. Collection from our Salt River branch is free. Orders of R750 and above will be delivered for free – though there are rare exceptions to this e.g. if the order contains one or more of a few selected large, bulky items. When the order contains any of these items, no free shipping will be granted, and Pargo will not be an option. The fee will then be R250. This applies mainly to our large sheets of art paper, as well as our large easels.

Where The Deckle Edge accepts your order, The Deckle Edge will deliver the Goods to you as soon as reasonably possible, but no later than a maximum of 30 days from receiving your payment (“Delivery Period”). However, parcels will be generally be sent out within 2-3 working days of your payment being made. It then generally takes about 1-7 working days for the parcel to reach you (or your Pargo Pick-Up Point, if you have selected Pargo as your delivery option). Timelines depend on your location. 

We will notify you if we are unable to deliver within the Delivery Period. You may then, within seven days of being notified, choose whether or not to cancel your order. If you elect to cancel your order, we will reimburse you for the purchase price.

DELIVERIES OUTSIDE OF SOUTH AFRICA:

If you would like delivery outside of South Africa, it’s unlikely that we would be able to assist with courier arrangements, but we would be happy to prepare your purchase for collection by your own courier or shipping company.

For more information, please contact hello@deckleedge.co.za or call on 021 201 4100.

UNDELIVERED PACKAGES:

1. Incorrect delivery address provided by customer

The Deckle Edge will not be held responsible should parcels be signed for and collected at the delivery address provided.

If the parcel is returned to The Deckle Edge we will then contact you to reschedule the shipping. Please note that you will need to pay the delivery fee again before the parcel is re-shipped to you. Therefore, it is essential that you ensure that the correct shipping address is provided.

2. Customer does not collect the parcel from their Pargo Pick-Up Point within the period required – 8 calendar days.

Should you not collect your parcel from the Pargo Pick-Up Point within 8 calendar days of the notification that it is ready for collection, Pargo will return the parcel to The Deckle Edge. We will then contact you to reschedule shipping. Please note that you will need to pay the delivery fee again before the parcel is re-shipped to you.

RETURNS:

The Deckle Edge will accept the following returns:

1.          If the product shipped has a defect or a manufacturing problem.

2.         If an incorrect item was shipped.

Should you have a valid reason to return the product, please notify The Deckle Edge within 30 days of the product being shipped (or collected, as applicable).

Notification after 30 days will result in the return not being authorised by The Deckle Edge.

Please be sure to read the product specifications before placing an order as The Deckle Edge will not accept the return of an undesired item ordered.

RETURN PROCEDURE:

1. Contact The Deckle Edge by e-mail (hello@deckleedge.co.za) or telephonically (021 201 4100) about the problem encountered.

The Deckle Edge requires the following conditions:

  • A legitimate invoice or proof of purchase (order number/transaction number) is required to prove the purchase.
  • The item is still in its original packaging and has not been used.
  • Should paper or any other products have been cut to a specific size for you, we cannot accept a return.

Should you return an item that is faulty or has a manufacturing fault, the following conditions prevail:

  • A legitimate invoice or proof of purchase (order number/transaction number) is required to prove the purchase
  • The item has not been abused and instructions as to its use have been adhered to.
  • In cases of uncertainty as to the reason for the fault or damage, the item needs to be sent back to the supplier for consideration to prove the fault or damage.

2. If The Deckle Edge authorises the return, the product must be shipped back to The Deckle Edge, in the original condition, within 7 days, to 13 Brickfield Road, Salt River, Cape Town, 7925.

3. Once the return has been received by The Deckle Edge, you will either be refunded or a replacement item will be shipped. This will depend on what is agreed between The Deckle Edge and you.

B. CUSTOMER PRIVACY POLICY

The Deckle Edge shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

C. PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa or MasterCard credit cards or by bank transfer into The Deckle Edge bank account, the details of which will be provided on request.

D. CREDIT CARD ACQUIRING AND SECURITY

Credit card transactions will be acquired for The Deckle Edge via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

E. CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by The Deckle Edge separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

F. MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

G. RESPONSIBILITY

The Deckle Edge takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

H. COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and The Deckle Edge chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 13 Brickfield Road, Salt River, Cape Town, 7925

I. VARIATION

The Deckle Edge may, in its sole discretion, change this agreement or any part thereof at any time without notice.

For any further information please contact The Deckle Edge on 021 201 4100 or hello@deckleedge.co.za

J. TERMS OF WEBSITE USE

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance On Information Posted and Disclaimer
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

Information about us
www.thedeckleedge.co.za is a site operated by The Deckle Edge. The Deckle Edge is a Closed Corporation registered in South Africa under registration number 1991/021697/23. Our VAT number is 4330234727.

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and all such rights are reserved.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes.

Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

· All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

· Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

· loss of income or revenue;

· loss of business;

· loss of profits or contracts;

· loss of anticipated savings;

· loss of data;

· loss of goodwill;

· wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact hello@deckleedge.co.za

Thank you for visiting our site.